Data Automation
Populate claim, policy, recipient, and author details where the letter needs them.
Automation & AI
Technology Made to Fit
Where You Are.
Regardless of your organization's technological capabilities, Claims Letters™ helps you bring together claim data, conditional content, and AI-assisted drafting into one easy letter writing workflow.
Basic DataProduct IdentificationClaim Notes
Automated data
Conditional content
AI-assisted generation✧
ApprovalsFilingDistribution
Your data. Your Letters. Your Requirements.
Purpose-Built Automation
A Tailored System
Claims Letters™ brings several types of automation together to maximize efficiency, accuracy, compliance, and ease of use. Populate the facts, apply the corresponding content, and control what happens next—all following your organization's predetermined processes.
Conditional Content
Adapt language, branding, and supporting materials to the conditions of each claim.
Workflow Automation
Connect claim events, letter generation, distribution, and record keeping.
Generative AI
Turn relevant claim notes into tailored content within the areas your templates allow.
Built Around Your Operations
The right integration for your environment.
Enjoy complete automation through an API or other back-end integration, and expect high degrees of automation with no integration at all. We tailor our software to your systems, and have developed special solutions for technological limitations, where they exist.
Connected Systems
Bring information directly from claims management, policy administration, and other systems through technological integration.
Data Imports
Automate all the information we need with claim data extracts covering claim, policy, and contact details, or however much you are capable of providing.
Standalone Operations
Claims Letters™ has developed special solutions so that you can expect high degrees of automation, with no technological intergation at all.
Your requirements, reflected in the workflow.
From special print instructions to payment-specific letter conventions, custom automations can support the details that make your operation different.
Data Automation
The right details, already in place.
Reduce repetitive entry and margin for error by automating claim, policy, recipient, and author data. Templates determine where that information belongs, from the letter header and claim reference block to the body and signature.
Many data possibilities. One complete letter.
- Claim
- Claim details and connected contact information.
- Policy
- The policy information connected to the claim.
- Recipient
- Addressee details and relevant correspondence contacts.
- Author
- User and supervisor details, including signature information.
Conditional Automation
Different claims. The appropriate content.
A letter can change with the product, line of business, state, underwriting company, policy forms, or your organization's own criteria. Bring those variations into a consistent template framework.
Relevant disclaimers
Apply the disclaimer language appropriate to the product's state.
The right letterhead
Use the company branding that corresponds to the product.
Supporting attachments
Include the relevant report or document for a particular correspondence.
These are examples. Combine conditions and capabilities around your own correspondence requirements.
Generative AI
Claim-specific content.
Organization-wide control.
Use relevant claim notes to generate content tailored to the letter being prepared. Your organization sets the style, tone, and approach, while templates define where AI can contribute and what the content should accomplish.
Keep AI-assisted drafting connected to the same template standards and correspondence workflows your teams already follow.
Set the voice
Establish a consistent style, tone, and approach across AI-assisted content.
Define the scope
Determine which parts of a letter can use AI and guide the purpose of the generated content.
Ground the content
Generate correspondence content from notes relevant to the particular claim.
End-to-End Automation
Automation beyond letter drafting.
Connect correspondence to the work happening around it. Claims Letters™ supports workflows triggered by claim events, along with administrative and distribution preferences, like record-keeping and Print & Delivery.
- 01
Trigger
Initiate correspondence from an event, such as a claim moving from FNOL to Claim Acknowledgement.
- 02
Generate & Route
Prepare the letter using its template and follow the configured review and approval requirements.
- 03
Distribute
Distribute finalized letters through your company emails, an internal print shop, or via a Print & Delivery Partner.
- 04
File & Follow Up
Return a copy to the claim file and create a task in the claims system as part of the workflow.
See How It Works
Put Automation & AI to work for your claims team.
Learn about how we make claims correspondence management easier than ever before.